- Shipping Destinations: We offer shipping services to all European countries.
- Shipping Methods: We offer standard shipping with Omniva our available shipping option.
- Estimated Delivery Times: The estimated delivery time for standard shipping within Europe is a maximum of 3 weeks from the date of dispatch.
- Shipping Costs: Shipping costs for European countries will be calculated based on the shipping destination and the weight of the package. The exact shipping costs will be displayed during the checkout process.
- Package Tracking: We provide package tracking services for all shipments. Once your order has been dispatched, you will receive a dispatch email from us containing your tracking number. You can use this tracking number to monitor the progress of your shipment on the courier company's website.
- Customs Duties, Taxes, and Import Fees: Any customs duties, taxes, or import fees levied by the customs authorities of the destination country are the responsibility of the customer. These additional charges, if applicable, will be collected by the courier company on behalf of the customs authorities. (not applicable for EU countries)
- Lost, Damaged, or Delayed Shipments: In the rare event of a lost, damaged, or delayed shipment (which has never occurred), we will work with our courier company to resolve the issue promptly. Please contact our customer support team in Contact page or Instagram @ashtrayapparel to report any such issues, and we will assist you in the process of filing a claim with the courier company.
- Shipping Address and Recipient Information: Please ensure that you provide accurate and complete shipping address details during the checkout process. We will not be responsible for any delivery issues or delays resulting from incorrect or incomplete shipping information. It is also important to provide correct recipient contact information to facilitate smooth delivery.
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